Once your order is complete, you will be emailed your ticket which will contain a barcode and booking reference number.

For bookings only: present this ticket on arrival, or if you don't have a printer, simply make a note of the Booking Reference Number. If you have a smartphone or tablet, you may also show your confirmation on screen. 

*For bookings only

You do not have to print out the 8-digit booking reference - simply make a note of the Booking Reference Number and take it with you, coupled with some ID. If you have a smartphone, you may also show your confirmation on screen. 

Yes we have suitable access. If you have any particular requirements please get in touch on 01555 860259 or you can email: info@gouldingsgardencentre.com. 

You can phone 01555 860259 or email info@gouldingsgardencentre.com.

Entry includes access to all Soft Play and Indoor Play Section areas. 

All sessions are two hours, this applies to both weekdays and weekends. 

You can book onto one of these times in advance to secure your space on your chosen session. Because we want to ensure all our customers have a great time, we suggest you arrive in good time for the start of a playtime session and ask that you exit the play area promptly at the end of your booking to allow our team to fully clean and prep the area for our next session. 

Tickets are only valid on the date and session that they were purchased for. You can transfer your booking to another date and/or time 1 day in advance by contacting Valley View on 01555 860259 or info@gouldingsgardencentre.com. Refunds cannot be offered in the event of non-attendence for any missed bookings. 

You are very welcome to breastfeed your baby whilst you are with us. 

Children must be 6 years old or under.

Tickets can only be purchased online up to the start of the session, therefore we encourage you to book early to avoid disappointment. It will not be possible to pay in person at the time of your visit. 

You are welcome to pre-book onto multiple time sessions per day, however all customers will need to exit at the end of each timed session so our team can clean and fully prepare the play area for the next session. 

Parents/guardians remain responsible for and must supervise the children in their care at all times. Children must be supervised by a responsible person over 16 years of age who is responsible for their care for the duration of your visit. At no time can children be left unattended. 

Valley View at Goulding's accepts no liability for injuries incurred but will ensure the area is safe and secure. Staff must report any damaged property immediately. 

Yes. We allow pushchairs.

Our Restaurant and Soft Play Café offer a range of delicious options on their Menus, from Main Meals to lighter bites and delicious desserts and home baking and Children’s options are also available. Our Adventure Park has drinks and snacks available from the kiosk and on weekends and busier days, there is a Burger Van offering Burgers, Hot Dogs and fries. 

Food can be brought into the Adventure Park and picnic tables are provided. Only baby food and specific dietary requirements can be consumed in the Soft Play or Restaurant.

We have a pet friendly covered area to the left hand side of the Restaurant where you can enjoy food and drink. This is the only area of Valley View that pets are permitted. Please do not leave your pets in an unattended car.

Baby changing facilties are available in all toilets. 

Yes, we have a large car park with ample parking. 

As always our priority is the safety of you and our team, so we have taken steps to ensure this continues to be the case. 

• We are minimising the number of visitors we allow in the play area.
• Sanitising stations and regular cleaning of equipment will take place throughout the day. 
• There is a booking system in place with session times to help monitor numbers. 

In order to give as many children as possible the opportunity to play, we have made the decision to offer 3 sessions per day, which are as follows: 

There are no child minder or group discounts at this time. 

We have created enough space to ensure everyone is at least two metres apart (at the moment) with tables to accommodate up to 6 people from a maximum of 2 households. We kindly ask that tables are not moved around, to keep everyone safe. If you visit and bump into other households, please respect social distancing rules. 

If any member of your party is unwell, prior to your visit, please contact us to rebook onto another session.

Our toilets and baby changing facilties will be open and available. We just ask that everyone adheres to the guidance that we have in place. 

We have created enough space to ensure everyone is at least two metres apart (at the moment) with tables that can accommodate up to 6 people from a maximum of 2 households. We kindly ask that tables are not moved around, to keep everyone safe. If you visit and bump into other households, then please respect social distancing rules. 

If any member of your party is unwell, prior to your visit, please contact us to rebook onto another session.